How to take and upload your passenger photo
Taking a passenger photo We recommend taking a new photo to ensure it's relevant and up to date. We're going for the "passport photo" look. The photograph should be portrait orientation - not landscape. It should include the passenger head and ...
How Flexi tickets work
What are Flexi tickets? Flexi tickets are an individual ticket that you can use in a pay as you go model. You get to keep using the same ticket, and conveniently top it up with trips when your balance runs low. How can I buy a Flexi ticket? Not all ...
How to view a purchased ticket
To view a purchased ticket, head over to the Passenger Portal homepage or hit "My tickets" in the main navigation. After logging in, you'll see a list of all the tickets you've purchased. Hit the "Details" button on the desired ticket to pull up ...
How to apply a voucher code
If you've been given a voucher code by your transport operator, or on behalf of someone as a gift, you can apply it against a ticket purchase on the passenger portal. To apply your voucher, select the ticket you want to purchase and complete the ...
How to update your email address
To update the email address on your ShuttleID account please email email@example.com with the following information: Old email address New email address Please note the request must be sent from your old email address. If you no longer have access ...