How do I change my bank details for my direct debit?
If you have an active Direct Debit mandate in place you can change your bank account by calling GoCardless on 020 7183 8674.
If you have already cancelled your Direct Debit mandate you will need to contact your transport provider to arrange the purchase of a new ticket. This should be avoided where possible as it's not as convenient and is potentially in breach of the terms you agreed to with your transport provider.
How payments work with Direct Debit
How and when will the initial payment be charged? If your ticket requires an initial payment, this will be taken automatically through the Direct Debit mandate set up with your transport operator, via GoCardless. We display the initial payment amount ...
How to buy a ticket using Direct Debit
The below video demonstrates the full journey of buying a ticket for the first time using Direct Debit; it includes registering your account, setting up your Direct Debit mandate, buying your ticket and sharing your ticket. The whole process takes ...
How can I change bus route?
If you have already purchased a ticket but now need to change onto a different bus route, please contact your transport provider directly. Pending availability on the other bus route, they may be able to switch your bus ticket over to your desired ...
How to change the passenger name on your ticket
If you've made a mistake whilst completing the information on your ticket do not worry. Just email firstname.lastname@example.org with the following information: Current name (incorrect) New name (correct) Transport operator (name of your bus/coach company) ...
How to buy multiple tickets
Ticket purchases are for one passenger at a time. To buy more than one ticket simply repeat your purchase (hit "Buy ticket" from the ticket listing page) and configure the details of the other passenger. Alternatively, you can also now hit the "Buy ...