If you need to cancel a ticket purchase please contact your transport provider directly. In most cases this is your bus or coach operator, but in some cases it may be your school or college. Your transport provider is the organisation that you buy tickets from, via the ShuttleID platform.
IMPORTANT: Please do not contact the ShuttleID team directly regarding ticket cancellations or refunds. This will cause further delay in your request being successfully handled. As all payments are direct with your transport provider, only your transport provider can handle this request.
If your request is approved by your transport provider and meets the guidelines set in their terms and conditions, your transport provider will be able to void your ticket and either provide a refund or a voucher code to use on future purchases.
How to buy a ticket using Direct Debit
The below video demonstrates the full journey of buying a ticket for the first time using Direct Debit; it includes registering your account, setting up your Direct Debit mandate, buying your ticket and sharing your ticket. The whole process takes ...
How to renew a ticket
Renewing your ticketTo renew your existing annual or term ticket, follow the link in the renewal email that should have been sent to you. Alternatively, head over to the "My tickets" section of the Passenger Portal, and hit the "renew" button on the ...
How to print your ticket
After purchasing your ticket, you can access it from the Passenger Portal at any time. On the "My tickets" area, hit the "Details" button on your ticket. On the ticket details view, there is a "Print ticket" button. Hitting this button with open the ...
How to buy a ticket
Your transport provider will usually email you a link to their ticket listing directly if you're an existing customer. For new customers you may be able to get to the ticket listing via your provider's website, or in some cases the school website. ...
How to view a purchased ticket
To view a purchased ticket, head over to the Passenger Portal homepage or hit "My tickets" in the main navigation. After logging in, you'll see a list of all the tickets you've purchased. Hit the "Details" button on the desired ticket to pull up ...