How to update your email address
To update the email address on your ShuttleID account please email email@example.com
with the following information:
- Old email address
- New email address
Please note the request must be sent from your old email address. If you no longer have access to the old email address we will require further security measures to complete the process.
How to update your contact phone number
Having an up to date contact number on your ShuttleID account is important. Transport operators will be able to use this to contact you in the event of an issue with your ticket, payment, operation of the service or emergency. If you supply a UK ...
How to reset your password (forgot password)
On the login view, hit the forgot password link below the login form. You will be asked to enter the email address that belongs to your account. After entering your email, you will be sent a six digit confirmation code to the email address provided. ...
How to confirm your account
When logging in for the very first time, you'll be asked to confirm your email address. We'll send a unique confirmation code to your email address provided, and upon entering this confirmation code, your account will become activated allowing you to ...
How to change the passenger name on your ticket
If you've made a mistake whilst completing the information on your ticket do not worry. Just email firstname.lastname@example.org with the following information: Current name (incorrect) New name (correct) Transport operator (name of your bus/coach company) ...
How to send your purchased ticket to the passenger
After completing your purchase, your ticket will be available in the passenger portal to view and share with the designated passenger. Hit the "Details" button on the desired ticket. On the ticket details view you can: Print ticket: Hit this button ...