I need to report a lost item
If you have lost an item on the bus, please contact your transport provider directly with the following information:
- A detailed description of the item you have lost
- The service/route where you lost the item
- The day and time of the journey that you lost the item
- Any other information that might be helpful in finding your lost property (where you were seated, etc).
Your transport provider will be able to help locate your lost property and return the item to you. Please contact your transport provider for more information.
How Flexi tickets work
What are Flexi tickets? Flexi tickets are an individual ticket that you can use in a pay as you go model. You get to keep using the same ticket, and conveniently top it up with trips when your balance runs low. How can I buy a Flexi ticket? Not all ...
How can I change bus route?
If you have already purchased a ticket but now need to change onto a different bus route, please contact your transport provider directly. Pending availability on the other bus route, they may be able to switch your bus ticket over to your desired ...
I’ve bought a ticket for the wrong day, what should I do?
You will need to purchase a new ticket for the correct date. Unfortunately, once purchased, the date of the ticket cannot be amended. Please contact your transport provider directly, for further guidance. Depending on their terms and conditions, ...
How to buy multiple tickets
Ticket purchases are for one passenger at a time. To buy more than one ticket simply repeat your purchase (hit "Buy ticket" from the ticket listing page) and configure the details of the other passenger. Alternatively, you can also now hit the "Buy ...
How do I change my bank details for my direct debit?
If you have an active Direct Debit mandate in place you can change your bank account by calling GoCardless on 020 7183 8674. If you have already cancelled your Direct Debit mandate you will need to contact your transport provider to arrange the ...