I’ve bought a ticket for the wrong day, what should I do?
You will need to purchase a new ticket for the correct date. Unfortunately, once purchased, the date of the ticket cannot be amended.
Please contact your transport provider directly, for further guidance. Depending on their terms and conditions, they may be able to issue a voucher or refund for the ticket purchased.
How to buy a ticket using Direct Debit
The below video demonstrates the full journey of buying a ticket for the first time using Direct Debit; it includes registering your account, setting up your Direct Debit mandate, buying your ticket and sharing your ticket. The whole process takes ...
Why has my flexi ticket been charged multiple trips for a single journey?
Every time your ticket is scanned it will register this as a trip. Each scan or "trip" will be deducted from your trip balance. This makes it important to only scan your ticket once when boarding your vehicle. If your ticket has displayed an error ...
How to renew a ticket
Renewing your ticketTo renew your existing annual or term ticket, follow the link in the renewal email that should have been sent to you. Alternatively, head over to the "My tickets" section of the Passenger Portal, and hit the "renew" button on the ...
How to print your ticket
After purchasing your ticket, you can access it from the Passenger Portal at any time. On the "My tickets" area, hit the "Details" button on your ticket. On the ticket details view, there is a "Print ticket" button. Hitting this button with open the ...
How to buy a ticket
Your transport provider will usually email you a link to their ticket listing directly if you're an existing customer. For new customers you may be able to get to the ticket listing via your provider's website, or in some cases the school website. ...