Buying your ticket
Can I pay with cash?
Please contact your transport provider directly to find out if they support payment with physical cash.
Can I pay monthly for my ticket?
If you cannot see an option to buy a ticket that refers to instalments, please contact your transport provider directly, as they are responsible for the available ticket and payment options.
Can I buy a single or return ticket?
If you cannot see an option to buy a single or return ticket, please contact your transport provider directly as they are responsible for the available ticket options.
The type of ticket I want is not available, what do I do?
If you cannot see an option to buy the type of ticket you want, please contact your transport provider directly as they are responsible for the available ticket options.
I’ve bought a ticket for the wrong day, what should I do?
You will need to purchase a new ticket for the correct date. Unfortunately, once purchased, the date of the ticket cannot be amended. Please contact your transport provider directly, for further guidance. Depending on their terms and conditions, ...
How to buy a ticket
Your transport provider will usually email you a link to their ticket listing directly if you're an existing customer. For new customers you may be able to get to the ticket listing via your provider's website, or in some cases the school website. ...
How to cancel a ticket
If you need to cancel a ticket purchase please contact your transport provider directly. In most cases this is your bus or coach operator, but in some cases it may be your school or college. Your transport provider is the organisation that you buy ...
How Flexi tickets work
What are Flexi tickets? Flexi tickets are an individual ticket that you can use in a pay as you go model. You get to keep using the same ticket, and conveniently top it up with trips when your balance runs low. How can I buy a Flexi ticket? Not all ...
How payments work with Direct Debit
How and when will the initial payment be charged? If your ticket requires an initial payment, this will be taken automatically through the Direct Debit mandate set up with your transport operator, via GoCardless. We display the initial payment amount ...
How to buy multiple tickets
Ticket purchases are for one passenger at a time. To buy more than one ticket simply repeat your purchase (hit "Buy ticket" from the ticket listing page) and configure the details of the other passenger. Alternatively, you can also now hit the "Buy ...
How to buy a ticket using Direct Debit
The below video demonstrates the full journey of buying a ticket for the first time using Direct Debit; it includes registering your account, setting up your Direct Debit mandate, buying your ticket and sharing your ticket. The whole process takes ...
How to renew a ticket
Renewing your ticketTo renew your existing annual or term ticket, follow the link in the renewal email that should have been sent to you. Alternatively, head over to the "My tickets" section of the Passenger Portal, and hit the "renew" button on the ...
How to apply a voucher code
If you've been given a voucher code by your transport operator, or on behalf of someone as a gift, you can apply it against a ticket purchase on the passenger portal. To apply your voucher, select the ticket you want to purchase and complete the ...
How to take and upload your passenger photo
Taking a passenger photo We recommend taking a new photo to ensure it's relevant and up to date. We're going for the "passport photo" look. The photograph should be portrait orientation - not landscape. It should include the passenger head and ...