Using your ticket
How to top up your flexi ticket
In the "My Tickets" area of the Passenger Portal, your Flexi ticket has a button labelled "Top up". Hit this button and you will be asked how many trips you wish to top up by. You will also be emailed your top up link for convenience when your trip ...
Why has my flexi ticket been charged multiple trips for a single journey?
Every time your ticket is scanned it will register this as a trip. Each scan or "trip" will be deducted from your trip balance. This makes it important to only scan your ticket once when boarding your vehicle. If your ticket has displayed an error ...
How can I change bus route?
If you have already purchased a ticket but now need to change onto a different bus route, please contact your transport provider directly. Pending availability on the other bus route, they may be able to switch your bus ticket over to your desired ...
How to print your ticket
After purchasing your ticket, you can access it from the Passenger Portal at any time. On the "My tickets" area, hit the "Details" button on your ticket. On the ticket details view, there is a "Print ticket" button. Hitting this button with open the ...
How to check your balance on your flexi ticket
In the "My Tickets" area of the Passenger Portal, your Flexi ticket will be listed and it will display the current trip balance left on the ticket. Each time you scan your ticket this is recorded as a trip and this will deduct the value of one trip ...
How can I track my bus (live tracking)?
If your transport provider supports it, you can live track your vehicle directly from your ticket. If your transport provider has advertised that they support the feature via the ShuttleID platform, you will see a "Track bus" button available ...
How to send your purchased ticket to the passenger
After completing your purchase, your ticket will be available in the passenger portal to view and share with the designated passenger. Hit the "Details" button on the desired ticket. On the ticket details view you can: Print ticket: Hit this button ...
How to view a purchased ticket
To view a purchased ticket, head over to the Passenger Portal homepage or hit "My tickets" in the main navigation. After logging in, you'll see a list of all the tickets you've purchased. Hit the "Details" button on the desired ticket to pull up ...