Your user account
I need to report a lost item
If you have lost an item on the bus, please contact your transport provider directly with the following information: A detailed description of the item you have lost The service/route where you lost the item The day and time of the journey that you ...
How do I change my bank details for my direct debit?
If you have an active Direct Debit mandate in place you can change your bank account by calling GoCardless on 020 7183 8674. If you have already cancelled your Direct Debit mandate you will need to contact your transport provider to arrange the ...
How to update your contact phone number
Having an up to date contact number on your ShuttleID account is important. Transport operators will be able to use this to contact you in the event of an issue with your ticket, payment, operation of the service or emergency. If you supply a UK ...
How to update your email address
To update the email address on your ShuttleID account please email support@shuttleid.uk with the following information: Old email address New email address Please note the request must be sent from your old email address. If you no longer have access ...
How to change the passenger name on your ticket
If you've made a mistake whilst completing the information on your ticket do not worry. Just email support@shuttleid.uk with the following information: Current name (incorrect) New name (correct) Transport operator (name of your bus/coach company) ...
How to reset your password (forgot password)
On the login view, hit the forgot password link below the login form. You will be asked to enter the email address that belongs to your account. After entering your email, you will be sent a six digit confirmation code to the email address provided. ...
How to confirm your account
When logging in for the very first time, you'll be asked to confirm your email address. We'll send a unique confirmation code to your email address provided, and upon entering this confirmation code, your account will become activated allowing you to ...