How can I track my bus (live tracking)?
If your transport provider supports it, you can live track your vehicle directly from your ticket.
If your transport provider has advertised that they support the feature via the ShuttleID platform, you will see a "Track bus" button available directly on your ticket, underneath the barcode. Both parents and students can access the live vehicle tracking via this method.
Hitting the "Track bus" button at the time of a journey will reveal an interactive map that live updates with the location of the bus. It's not necessary to refresh the page whilst the map is open, the pin will automatically update.
FAQ
Why isn't the track bus button visible on my ticket?
- Your transport provider may not currently be able to support the feature.
- Your transport provider may not have enabled live tracking on your specific route.
- Your transport provider may have disabled live tracking temporarily.
In all scenarios, if you wish to discuss this further, please contact your transport provider directly. ShuttleID will not be able handle your query.
The track bus button is visible but it says tracking is currently unavailable.
- Tracking is only available during the journey. You will not be able to track your vehicle outside of the time of the journey.
- Live tracking updates have not been received within the last 10 minutes. This could mean that the journey has already finished. If the journey is still in transit, it could mean there is an issue preventing tracking data from being received (driver has not started the journey on their device, bus is driving through a network blackspot on the route or another technical issue).
Live tracking is also complemented by SMS service alerts which your transport provider has access to. In the event live tracking is unavailable, you may still receive SMS service alerts for important updates. If you wish to discuss this further, please contact your transport provider directly.
A warning on the map says updates haven't been received recently. What does that mean?
- Tracking is only available during the journey. You will not be able to track your vehicle outside of the time of the journey. This may mean the journey has recently finished 5-10 minutes ago.
- Live tracking updates have not been received within the last 5 minutes. This could mean that the journey has already finished. If the journey is still in transit, it could mean there is an issue preventing tracking data from being received (bus is driving through a network blackspot on the route or another technical issue).
- The map is live updating so if live tracking data resumes it will automatically update - you do not need to refresh the view.
Live tracking is also complemented by SMS service alerts which your transport provider has access to. In the event live tracking is unavailable, you may still receive SMS service alerts for important updates. If you wish to discuss this further, please contact your transport provider directly.
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