Which bus stop should I use?
Please contact your transport provider directly for queries relating to their routes and bus stops.
How can I change bus route?
If you have already purchased a ticket but now need to change onto a different bus route, please contact your transport provider directly. Pending availability on the other bus route, they may be able to switch your bus ticket over to your desired ...
How can I track my bus (live tracking)?
If your transport provider supports it, you can live track your vehicle directly from your ticket. If your transport provider has advertised that they support the feature via the ShuttleID platform, you will see a "Track bus" button available ...
How to cancel a ticket
If you need to cancel a ticket purchase please contact your transport provider directly. In most cases this is your bus or coach operator, but in some cases it may be your school or college. Your transport provider is the organisation that you buy ...
How to renew a ticket
Renewing your ticketTo renew your existing annual or term ticket, follow the link in the renewal email that should have been sent to you. Alternatively, head over to the "My tickets" section of the Passenger Portal, and hit the "renew" button on the ...
How to change the passenger name on your ticket
If you've made a mistake whilst completing the information on your ticket do not worry. Just email firstname.lastname@example.org with the following information: Current name (incorrect) New name (correct) Transport operator (name of your bus/coach company) ...