Can I pay monthly for my ticket?
If you cannot see an option to buy a ticket that refers to instalments, please contact your transport provider directly, as they are responsible for the available ticket and payment options.
How payments work with Direct Debit
How and when will the initial payment be charged? If your ticket requires an initial payment, this will be taken automatically through the Direct Debit mandate set up with your transport operator, via GoCardless. We display the initial payment amount ...
How to renew a ticket
Renewing your ticketTo renew your existing annual or term ticket, follow the link in the renewal email that should have been sent to you. Alternatively, head over to the "My tickets" section of the Passenger Portal, and hit the "renew" button on the ...
How to apply a voucher code
If you've been given a voucher code by your transport operator, or on behalf of someone as a gift, you can apply it against a ticket purchase on the passenger portal. To apply your voucher, select the ticket you want to purchase and complete the ...
How to buy a ticket using Direct Debit
The below video demonstrates the full journey of buying a ticket for the first time using Direct Debit; it includes registering your account, setting up your Direct Debit mandate, buying your ticket and sharing your ticket. The whole process takes ...