Where can I find out timetable information?

• Related Articles

• Can I pay with cash?

  Please contact your transport provider directly to find out if they support payment with physical cash.

• How payments work with Direct Debit

  How and when will the initial payment be charged? If your ticket requires an initial payment, this will be taken automatically through the Direct Debit mandate set up with your transport operator, via GoCardless. We display the initial payment amount ...

• How to change the passenger name on your ticket

  If you've made a mistake whilst completing the information on your ticket do not worry. Just email support@shuttleid.uk with the following information: Current name (incorrect) New name (correct) Transport operator (name of your bus/coach company) ...

• I need to report a lost item

  If you have lost an item on the bus, please contact your transport provider directly with the following information: A detailed description of the item you have lost The service/route where you lost the item The day and time of the journey that you ...

• How to take and upload your passenger photo

  Taking a passenger photo We recommend taking a new photo to ensure it's relevant and up to date.   We're going for the "passport photo" look. The photograph should be portrait orientation - not landscape. It should include the passenger head and ...